Deleting your data
1. Your right
You may ask us to delete the personal data we hold about you at any time, without giving a reason and at no cost.
Because this is an informational website with no accounts and no visitor database, the data we might hold about you is very limited — and this page sets it out precisely.
2. What can actually be deleted
| Data | Status |
|---|---|
| Your contact form message (name, email, phone, company, message) | Deleted from our mailbox and any internal copy on request |
| Your emails or WhatsApp messages | Deleted on request |
| Your details in quotations and commercial files | Deleted unless the law requires retention (see section 4) |
| The IP fingerprint used for the form rate limit | Deleted automatically within 24 hours — no request needed |
| The cookie-notice key in your browser | You delete it by clearing site data in your browser |
| Aggregate visit statistics | Not attributed to you personally; we cannot isolate an individual visitor in them |
3. How to request deletion
Either route works and both have the same effect:
- From the contact page: send the request through the form — contact Ovik Technical Services with "Data deletion request" as the subject.
- By email: write to info [at] oviktech.com from the same address you used before.
Include in your request: the name you used, the email or phone number involved, and an approximate date of the correspondence if you can — it helps us find your data accurately.
We may ask you to verify that the request really comes from you, to protect your data from an impersonated deletion request.
4. Timeframe and what may remain
- Acknowledgement: within one business day.
- Deletion carried out: within 30 days at the latest of verifying your identity.
- Confirmation: we write back confirming the deletion and what it covered.
We may have to keep some data despite your request, in two cases only:
- Legal or accounting obligation: invoices and contracts the law requires us to keep for a set period.
- An active legal claim: what is needed to establish or defend a right in an ongoing dispute.
Everything else is deleted in full. If anything remains, we tell you what, why, and for how long.
5. Backups
A copy of your data may persist in periodic backups for a short time after deletion. Those backups are sealed, used only for disaster recovery, and are overwritten automatically by the next backup cycle.
6. Other requests
If you would rather access, correct, or restrict the processing of your data than delete it, the procedure and contact point are the same. Details in the privacy policy — Ovik Technical Services privacy policy.
7. Contact point
- Email: info [at] oviktech.com
- Phone and WhatsApp: 00963 935 93 91 91
- Entity: OVIK TECHNICAL SERVICES — Damascus, Ashrafiyat Sahnaya, Syria