Terms & Conditions

1. Acceptance of terms

By using this website, or by sending an enquiry or service request through it, you confirm that you have read and accepted these Terms & Conditions. If you do not agree with any part of them, please do not use the website or its services.

2. Definitions

• "The group" or "we": OVIK TECHNICAL SERVICES and its subsidiaries: Arena Marketing, Surla Business, Up Hangar, Aula Property, Digitala Code.
• "The website": oviktech.com and all of its pages.
• "The client" or "you": any natural or legal person using the website or requesting a service from the group.
• "The services": work provided by the group or one of its companies under a quotation or contract.

3. Use of the website

The website is available for lawful use only. The following are specifically prohibited: attempting unauthorised access to any part of the website or its systems; using automated tools in a way that harms its performance; impersonating others; submitting unlawful or misleading content through the contact forms; and using published contact details for unsolicited bulk marketing.

We reserve the right to restrict or block access to the website where use breaches these terms, without prior notice.

4. Content and intellectual property

All elements of this website — text, articles, guides, logos, trade names, designs, images, and the arrangement of content — are owned by the group or used under licence, and are protected by applicable intellectual property law.

You may read the content, print it, or share its link for personal or internal non-commercial use. You may not republish, rewrite, commercially exploit, or feed the content into automated systems for commercial purposes without prior written permission. Where you quote from it, the source and a link to the original page must be cited.

Subsidiary names and logos are distinctive marks of the group and may not be used in a way that implies a partnership or endorsement that does not exist.

5. Service requests and quotations

Content published on the website — including service descriptions and Technical guides — is for information and general guidance. It is not a binding offer and is not professional advice for any specific case.

No contractual obligation arises until a written quotation has been issued by the relevant company and approved by you. The quotation defines scope, deliverables, duration, value, and payment terms, and it prevails over anything published on the website in the event of a discrepancy. Quotations remain valid for the period stated in them, and are subject to re-assessment afterwards.

Figures and ranges given in published Technical guides are indicative and general, and are not a substitute for a certified study or calculation for your project.

6. Client obligations

• Provide accurate, complete information about the scope of work and any known regulatory or Technical constraints.
• Provide what is needed for delivery on the agreed dates: data, access to the site or systems, approvals, and internal sign-offs.
• Name a single responsible person for communication and approval.
• Warrant that any material you supply to us (text, images, logos, data) does not infringe third-party rights.

Client delay in any of these obligations may require the schedule or cost to be adjusted; where that happens it will be documented in writing.

7. Payment and invoicing

Value and payment terms are set out in the quotation or contract. Unless stated otherwise: amounts are payable in the currency named in the quotation, and prices exclude any taxes or government fees, which are added when due. Long-running work is scheduled in instalments tied to defined delivery milestones.

The group may temporarily suspend work where a due payment is overdue, after giving the client written notice, and this will not constitute a breach on our part.

8. Delivery and acceptance

Deliverables are handed over as defined in the quotation. The client is given a reasonable review period, specified in the quotation, to submit comments in writing. Comments falling within the agreed scope are addressed; requests beyond scope are treated as change requests with their own pricing and schedule.

Work is deemed accepted if no written comments are received within the review period, or when the client begins actual use of the deliverables.

9. Changes and cancellation

Any change of scope after approval is documented as a written change request setting out its effect on cost and duration. If the client cancels after execution has begun, the value of work actually performed up to the cancellation date becomes due, together with any non-recoverable committed costs (materials, licences, media bookings, third-party work).

10. Confidentiality

Each party undertakes to keep confidential the non-public information it receives from the other in connection with the work, and not to disclose it or use it for any purpose other than delivering the service. This obligation survives the end of the contractual relationship. It does not extend to information already public, or which the law requires to be disclosed.

The group may refer to the client's name and the type of project in its promotional material, unless the client requests otherwise in writing.

11. Limitation of liability

Website content is provided "as is", with no warranty that it is free of errors or continuously available. We accept no responsibility for a decision taken on the basis of published content alone, without specialist advice.

For contracted services: our liability is limited to re-performing the defective work or refunding its value, up to a maximum not exceeding the amounts actually paid for the work concerned. We are not liable for indirect or consequential damages, including loss of profit, loss of data, or business interruption, unless applicable law provides otherwise. This limit does not extend to cases where liability may not lawfully be limited.

We are not liable for delay or failure caused by force majeure or events beyond our reasonable control, including interruption of public utilities, regulatory restrictions, and unavailability of materials.

12. Third-party links

The website contains links to subsidiary websites and external platforms. These links are provided for convenience only; we do not control the content or policies of those sites and accept no responsibility for them. Your use of them is governed by their own terms.

13. Privacy

Data you submit through the website is processed in accordance with our Privacy Policy, and deletion requests are handled as described on the Data Deletion page. The Privacy Policy forms an integral part of these terms.

14. Changes to these terms

We may update these terms as our services or applicable regulations change. The last-updated date shown at the top of the page applies. Contracted work remains subject to the terms in force on the date the quotation was approved.

15. Governing law and dispute resolution

These terms are governed by the law in force at the seat of the contracting company within the group, and the forum competent to hear a dispute is identified in the contract or quotation. The parties will first seek to settle any dispute amicably within a reasonable period before resorting to the competent forum.

16. Contact

For any question about these terms: info [at] oviktech.com — or through our contact page.

Entity: OVIK TECHNICAL SERVICES