Digital Services Terms

1. Acceptance of these terms

These terms govern your use of any digital service or product provided by OVIK TECHNICAL SERVICES or one of its subsidiaries. By using the service, or signing a quotation that refers to them, you agree to them.

2. What "digital services" covers

The term includes, without limitation:

• Websites and web applications we build, host or maintain for you.
• Mobile applications and their associated APIs.
• Automation and integration tools connecting to external platforms (social networks, accounting systems, messaging gateways).
• Hosting, maintenance, support and backups.
• Dashboards and reporting we grant you access to.

The scope and specification of each service are set out in the approved quotation or scope document, which forms an integral part of these terms.

3. Eligibility and access

• You must be legally capable of entering a contract and authorised to contract on behalf of the entity you represent.
• Credentials we issue are personal and your responsibility. Tell us immediately if you suspect they have leaked.
• You are responsible for all activity carried out through your account or permissions.
• When connecting the service to an external account of yours (a page, domain, payment gateway, ad account), you confirm you own it or are authorised to manage it.

4. Your obligations

• Content and materials: you own, or are licensed to use, the text, images, logos and data you give us, and you are responsible for their lawfulness.
• Timely cooperation: providing approvals, materials and access by the agreed dates. Delay there delays delivery, with no liability on us.
• Compliance: your use is subject to the laws of your country and to the terms of any external platform the service integrates with.
• Personal data: if the service processes personal data of your own customers, you are the controller and we are a processor acting on your instructions; you must obtain the necessary consents.

5. Acceptable use

The service may not be used for:

• Any unlawful activity, infringement of others' rights, or intellectual property violation.
• Unsolicited bulk messaging, impersonation, or misleading recipients.
• Attempting to breach the service, circumvent its technical limits, or security-test it without prior written permission.
• Reselling the service or making it available to third parties without a written agreement.
• Uploading malicious software or content that harms the infrastructure or other users.

6. Intellectual property and licensing

• What you own: your content, data and brand remain yours.
• What we own: our tools, frameworks, internal libraries and any generic component we reuse across projects remain ours.
• What we deliver: rights to use the custom deliverables of your project transfer to you on full payment, under a perpetual non-exclusive licence unless agreed otherwise in writing.
• Third-party components: remain subject to their original licences, which we disclose on delivery.
• Portfolio reference: we may name your project and show screenshots of it in our work, unless you ask otherwise in writing.

7. External platforms and services

The service may depend on platforms we do not own (hosting providers, social networks, payment gateways, mapping and measurement services). Accordingly:

• Your use of those platforms is subject to their own terms, to which we are not a party.
• Changes those platforms make to policies, APIs or pricing may affect the service; we inform you as soon as we know and propose alternatives.
• Suspension of your account by an external platform for reasons attributable to you is not a breach by us.

8. Availability and maintenance

• We aim for the highest achievable availability, but the service is provided "as is" with no guarantee of uninterrupted operation.
• We may carry out scheduled maintenance, notifying you in advance wherever possible.
• Outages caused by external providers or by force majeure beyond our control are not our responsibility.
• Any service-level commitment (SLA) is defined in the maintenance contract, if one exists; absent that, there is no contractual response-time commitment.

9. Data and privacy

Personal data is processed under the privacy policy — Ovik Technical Services privacy policy, and you may request deletion through the data deletion page — how to delete your data.

On termination we hand your data back in a readable format on request within 30 days of the end date, then delete what we hold unless the law requires retention.

10. Limitation of liability

• We are not liable for indirect or consequential loss: lost profit, lost customers, or reputational harm.
• We do not guarantee specific commercial outcomes (sales, search rankings, engagement) unless stated in writing with defined figures.
• We are not liable for data loss resulting from your failure to follow an agreed backup plan.
• Our total liability is in all cases limited to the amount actually paid for the service in question during the three months preceding the claim.

Nothing here limits liability that cannot lawfully be excluded.

11. Suspension and termination

• We may suspend the service immediately on breach of acceptable use, on payment overdue beyond the agreed period, or at the request of a competent legal authority.
• Either party may terminate on prior written notice per the period stated in the quotation.
• On termination, amounts due for work completed to date become payable and access permissions are revoked.
• The intellectual property, confidentiality and liability clauses survive termination.

12. Changes to these terms

We may update these terms as our services evolve. The last-updated date appears at the top of the page, and we notify active clients of material changes. Continuing to use the service after notice constitutes acceptance.

13. Governing law

These terms are governed by the laws in force in the Syrian Arab Republic, and the courts of Damascus have jurisdiction over any dispute arising from them, unless agreed otherwise in writing.

We always seek an amicable settlement first; contact us before taking any action and we undertake to respond.

14. Contact

• Email: info [at] oviktech.com
• Phone and WhatsApp: 00963 935 93 91 91
• Entity: OVIK TECHNICAL SERVICES — Damascus, Ashrafiyat Sahnaya, Syria